Refund policy

If you are unhappy with your artwork purchase for any reason, please contact us and let us know immediately as we’d like to offer solutions to make it right. If there is no solution, we accept artwork returns within 10 days upon arrival to the client’s door. The shipping cost (both the initial and return) is covered by the client and not reimbursed. The refund for the artwork amount will be given once the artwork arrives back to us in the same condition as it was sold.

If artwork arrives damaged, please take photos of the exterior of the box, the inside of the original packaging and the damaged piece. Photos are required for insurance claims and for a refund to take place. Please view the shipping policy below for more details on damaged shipments.

Artwork will ship within 72 hours of the purchase date. Artwork is insured for the value of the purchase price and a signature is required upon delivery.

If artwork arrives damaged, please take photos of the exterior of the box, the inside of the original packaging and the damaged piece. Photos are required for insurance claims.

When possible, we will work to replace or repair the artwork. If the piece is damaged beyond replacement or repair, a refund for the artwork amount will take place.

All artwork must be inspected within 24 hours of delivery in order for a claim to be considered. Images of damaged box, original packaging and artwork can be sent to hello@lizlidgett.com. We will be in touch with next steps within 24 hours.